A coworking-focused satisfaction survey that captures both the user experience and the tenant relationship.
Coworking is a distinct product within commercial real estate. Some coworking tenants behave much like traditional office tenants, with their own premises, their own access control, and limited interaction with the wider coworking community. But most coworking tenants are small companies and individual users who share spaces and resources across the site.
Because of that, the most useful way to measure satisfaction in coworking is to capture the customer experience from two angles.
Many coworking users interact daily with shared facilities and services such as meeting rooms, printers, coffee stations, lounges, and social areas. The overall experience is shaped not only by the space itself, but by how well these shared resources function and how the community environment works.
At the same time, coworking also includes more traditional tenant concerns such as pricing, contracts, service handling, and operational follow-up.
NEMEET Coworking Index combines two perspectives in one survey structure:
Questions that any employee using the coworking facility can answer, reflecting daily experience and shared-resource usage.
Questions that capture the more traditional relationship between the tenant and the provider, typically answered by a primary contact person.
This hybrid approach creates a question set that fits coworking realities and measures the customer experience from both the user level and the tenant level.